Knowledge Base Management
Build and maintain your bot's knowledge base for accurate and relevant responses
Overview
The knowledge base is your bot's source of information for answering queries. A well-maintained knowledge base ensures accurate and helpful responses.
Content
Manage information and documents
Retrieval
Smart information access
Updates
Keep information current
Supported Content Types
Document Types
- PDF documents
- Word documents (.docx)
- Text files (.txt)
- Markdown files (.md)
- HTML content
Web Content
- Web pages
- Articles
- Blog posts
- FAQ pages
- Knowledge articles
Adding Content
Upload Methods
- Direct Upload: Upload files through dashboard
- URL Import: Import content from web URLs
- API Integration: Programmatic content addition
Processing Steps
- 1Content validation
- 2Text extraction
- 3Formatting cleanup
- 4Indexing
- 5Quality check
Content Organization
Structure
- Categories and tags
- Hierarchical organization
- Custom metadata
Management
- Version control
- Access permissions
- Content review workflow
Maintenance and Updates
Regular Tasks
- Content freshness review
- Accuracy verification
- Dead link checking
- Performance optimization
Quality Control
- Response accuracy testing
- Content relevance check
- User feedback analysis
- Performance metrics review
Best Practices
Do's
- Regular content updates
- Structured organization
- Quality verification
- Performance monitoring
Don'ts
- Ignore outdated content
- Skip content validation
- Neglect user feedback
- Overlook performance issues