Analytics
Track, analyze, and optimize your bot's performance with comprehensive analytics
AI4Africa's analytics dashboard provides real-time insights into your bot's performance, user engagement, and conversation metrics. Use these insights to optimize your bot's effectiveness and improve customer satisfaction.
Key Metrics
- User engagement rates
- Response time analytics
- Conversation success rates
- User satisfaction scores
- Peak usage patterns
Available Reports
- Daily Activity Summary
- Monthly Performance Report
- User Demographics Analysis
- Conversation Flow Analysis
- Custom Date Range Reports
User Engagement
Track how users interact with your bot and measure engagement levels.
- Active users (daily/monthly)
- Session duration
- Return user rate
Conversation Metrics
Analyze conversation quality and effectiveness.
- Messages per conversation
- Resolution rate
- Topic distribution
Response Time
Monitor how quickly your bot responds to user queries.
- Average response time
- Peak hour performance
- Response time distribution
Success Metrics
Measure the effectiveness of your bot's responses.
- Task completion rate
- User satisfaction score
- Fallback rate
Filtering Data
Narrow down your analysis with powerful filtering options:
- Date range selection
- Bot-specific filtering
- Channel-based filtering
Exporting Reports
Export your analytics data in various formats:
- CSV export for raw data
- PDF reports for presentations
- Scheduled report delivery
Monitoring Tips
- Check analytics daily for trends
- Set up performance alerts
- Compare metrics week-over-week
Optimization Tips
- Use insights to improve prompts
- Adjust based on peak times
- Regular performance reviews