Support System
Get help and support for your AI4Africa platform
Overview
Our comprehensive support system ensures you get the help you need when you need it. Access documentation, contact support, and find answers to common questions.
Support Channels
- Live chat support
- Email assistance
- Phone support
- Documentation
- Video tutorials
Support Features
- Ticket tracking
- Priority support
- Knowledge base
- Community forums
- Expert consultation
Support Channels
Live Chat
Get instant help from our support team.
- Real-time assistance
- Quick response times
- 24/7 availability
Email Support
Detailed support for complex issues.
- Ticket tracking
- Detailed responses
- File attachments
Documentation
Comprehensive guides and tutorials.
- Step-by-step guides
- Video tutorials
- API documentation
Phone Support
Direct support for urgent issues.
- Priority support
- Expert assistance
- Business hours
Support Features
Ticket System
Track and manage support requests:
- Issue tracking
- Status updates
- Resolution history
Priority Support
Enhanced support for critical issues:
- Faster response times
- Dedicated support team
- 24/7 availability
Best Practices
Getting Support
- Check documentation first
- Provide clear details
- Use appropriate channels
Issue Resolution
- Follow up regularly
- Keep ticket updated
- Document solutions