Conversations
Monitor, manage, and analyze all your bot conversations in one place
Overview
The Conversations module provides a centralized view of all customer interactions across your bots. Monitor real-time chats, review conversation history, and analyze engagement patterns to improve your bot's performance.
Key Features
- Real-time conversation monitoring
- Advanced search and filtering
- Conversation tagging and categorization
- Performance analytics
- Export capabilities
Available Views
- All Conversations
- Active Chats
- Resolved Conversations
- Flagged Messages
- Analytics Dashboard
Features in Detail
Real-time Monitoring
Watch conversations as they happen, with live updates and status changes. Quickly identify conversations that need attention or human intervention.
- Live conversation feed
- Status indicators
- Priority flagging
Search & Filter
Powerful search capabilities to find specific conversations or patterns across your chat history.
- Full-text search
- Date range filters
- Status-based filtering
Analytics
Detailed insights into conversation patterns, response times, and customer satisfaction metrics.
- Engagement metrics
- Response time tracking
- Success rate analysis
Tagging System
Organize and categorize conversations with custom tags for better tracking and analysis.
- Custom tag creation
- Automated tagging
- Tag-based reporting
Best Practices
Monitoring Tips
- Regularly check active conversations
- Set up priority alerts
- Review flagged messages promptly
Organization Tips
- Use consistent tagging conventions
- Archive resolved conversations
- Export data regularly
Common Issues
Missing Messages
If messages are not appearing in real-time, check your connection status and refresh the page. If the issue persists, verify your webhook configuration.
Search Not Working
Ensure you're using the correct search syntax and check if any filters are accidentally applied that might be limiting your results.