Sender ID Management
Request, manage, and use custom sender IDs to brand your SMS messages and build trust with recipients.
What are Sender IDs?
Sender IDs are custom names that appear as the sender of your SMS messages instead of phone numbers. They help recipients identify your brand and build trust in your communications.
Example Without Sender ID
Example With Sender ID
How to Request a Sender ID
Choose Your Sender ID
Select a sender ID that represents your brand or business. It should be:
- • 3-11 characters long
- • Alphanumeric (letters and numbers only)
- • No spaces or special characters
- • Representative of your brand
Submit Request
Submit your sender ID request through the dashboard with your business information and use case.
Approval Process
Our team reviews your request (typically 24-48 hours) and approves legitimate business sender IDs.
Start Using
Once approved, select your sender ID when composing messages or creating campaigns.
Sender ID Guidelines & Requirements
Acceptable Sender IDs
- Company names (e.g., "YourCompany")
- Brand names (e.g., "YourBrand")
- Service names (e.g., "YourApp")
- Alphanumeric combinations
- 3-11 characters long
Not Acceptable
- Generic terms (e.g., "SMS", "Alert")
- Misleading names
- Copyrighted names (without permission)
- Special characters or spaces
- Less than 3 or more than 11 characters
Approval Process & Timeline
Documentation Required
Provide business information for verification
- • Business name and registration
- • Contact information
- • Use case description
- • Sample message content
Review Timeline
Fast approval process for legitimate requests
- • Standard review: 24-48 hours
- • Additional documentation: +24 hours
- • Rejection appeals: 48-72 hours
- • Email notifications throughout
Compliance Check
Ensuring legitimate business use
- • Business legitimacy verification
- • Brand trademark checks
- • Use case appropriateness
- • Compliance with regulations
Managing Your Sender IDs
Sender ID Dashboard
Manage all your sender IDs from one central location.
- • View all approved sender IDs
- • Check approval status
- • Request new sender IDs
- • Usage statistics
- • Edit sender ID details
Using Sender IDs
Select sender IDs when composing messages or campaigns.
- • Choose from approved sender IDs
- • Set default sender ID
- • Campaign-specific sender IDs
- • Automatic selection rules
- • Message type optimization
Sender ID Best Practices
Choosing Effective Sender IDs
- Keep it short and memorable
- Use your brand or company name
- Be consistent across campaigns
- Avoid confusing abbreviations
Usage Guidelines
- Use appropriate sender ID for message type
- Maintain consistent branding
- Don't share sender IDs between businesses
- Monitor sender ID performance
Troubleshooting & Support
Common Issues
Sender ID Rejected
Check guidelines and resubmit with proper documentation
Long Approval Time
Ensure all required information is provided completely
Sender ID Not Appearing
Some carriers may not display sender IDs consistently
Get Help
Need assistance with sender ID requests or issues?
Ready to Request Your Sender ID?
Brand your SMS messages with custom sender IDs to build trust and recognition with your audience.